Mercell is growing fast and we are now in need of a Team Lead for internal IT support. We are looking for a responsible and analytical Team Lead to lead and build the IT support Team. This is a newly created role and you will have the opportunity to influence and shape the future of internal IT support.
Who are you?
Our ambition is always to be the preferred e-tendering platform in Europe, backed by our values - growth, curiosity, courage and trust. July 2020, Mercell Group got listed at the Merkur Market at the Oslo Stock Exchange. In order to scale the organization for further growth, we continuously need to develop our organization, our employees and our structural capital.
Our ideal candidate is one with broad knowledge from IT support and management experience. We are looking for someone who is actively seeking great solutions in order to provide our employees with the IT support they need on a daily basis.
The personal characteristics we see as important to succeed in this role are that you take initiative and responsibility to lead the team in the right direction. You are structured and analytical in your approach to the tasks. As the Team Leader we see it as important that you display strong problem solving skills with a great understanding of people management.
Tasks and Responsibilities
As Team Lead internal IT support, you will be responsible for leading and building our internal IT support department. There is a need to develop a Platform for internal IT support to all employees internally in the Mercell Group.
- Establish a Service Desk that will handle IT related questions and issues from users. Inquiries are received via email or telephone
- Assess needs and arrange for On Site support at Mercell's offices. As of today, our goal is that offices with more than 45 employees should have a local IT resource
- Continuous work with improvement of processes and routine
- Develop and manage Service Desk and On Site Support
- Ensure cross-border collaboration to best create a common platform for support and IT
- Collaborate with the other Operations teams
- Personnel responsibility
- Lead, motivate and develop the team
- Bachelor related to ICT is an advantage
- Professional experience from IT support and / or similar managerial experience from IT / SD
- Experience from using Jira SD, Telavox etc. will be an advantage
- Management experience
- Development / support / customer support, preferably within software or SaaS solutions
Start: According to agreement
Extent: Full time, Permanent
Working hours: Flex
31.01.2021. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
What we offer?
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.
The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.
We also offer competitive salary and benefits (pension and insurance), flexible work hours, home office and modern offices.
Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!
Growth | Curiosity | Courage | Trust
Mercell Group is a leading e-tendering platform provider in the European market, and we are in a very exciting phase of further international growth supported by Viking Venture – a specialized B2B SaaS investor in the Nordic market.
Our solutions simplify the public procurement process in accordance with EU regulations and improve interaction between buyers and suppliers. With the whole of Europe as a market, we are currently 330 enthusiastic employees represented in 13 countries and with head office in Oslo, Norway.
40.000 suppliers and buyers across Northern Europe use our system on a daily basis.
Now you know us, and we hope to get to know you and look forward to receiving your application!