Customer Service Agent

Do you have the power of smiling on the phone, a technical mindset, solid knowledge sharing skills and know how to provide excellent customer experience?
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We are rapidly expanding and as we are growing fast, we need to strengthen our team with a dedicated Customer Service Agent, who will provide service for our e-tender customers. This spesific role also comes with a responibility to be the dedicated super-user to one of our key products, and therefore arrange internal training sessions. The position is full time, mainly working towards our Danish and international customers.

Who are you? 

As our Customer Service Agent you are an important part of our growth and development. As an ideal candidate you will contribute to good teamwork and spirit internally, also between departments and locations, to maintain high employee satisfaction and to optimize ways of working towards our customers.

We see these personal qualities as important to thrive and evolve in this role:

  • Service-minded, positive attitude, taking initiative
  • Independent, courageous and mature
  • Excellent teaching skills
  • Accountable and thorough
  • Keep calm, having patience and being tolerant to high pressure
  • Curious and a fast learner
  • Problem solver 
  • Team player


Tasks and Responsibilities  

As a Customer Service Agent you will provide excellent support and guidance to our buyers and suppliers in our web based platforms, and contribute to a high level of customer satisfaction. Helping our customers to use and utilize our solution in a good way. You will also be our dedicated super-user to one of our key products, and contribute with articles and trainings to share your knowledge.

You will communicate in both written and spoken Danish and English language.

It is an advantage if you have experience working in help desk, customer service, IT support or call center. Experience from teaching and competence sharing would also be a benefit. 

 

Requirements 

In the role as Customer Service Agent, you will help and guide our customers with everything from simple issues to more advanced technical support. It is important that you are a communicative person and enjoy managing customer relationships via telephone, e-mail and our ticketing system which includes a knowledgebase.

To best succeed in this role we believe you have:

  • Minimum 3 years of experience from customer service related roles
  • Experience in arranging trainings in class rooms and remote
  • Some experience within e-Tender
  • Fluent in Danish and English, both written and spoken 
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Excellent communication skills



Start: According to agreement - As soon as possible
Extent: Full time, Permanent
Working hours: 08:00-16:00
Location: Copenhagen or Odense


Deadline

20.06.2021.  However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

 

What we offer? 

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task. 

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

We also offer competitive salary and benefits (pension and insurance), flexible work hours, home office and modern offices. 

Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!


 

 Growth | Curiosity | Courage | Trust 

 

 



Now you know us, and we hope to get to know you and look forward to receiving your application!

 

Questions for this position?
Contact Talent Sourcer, Frida Mathea Kocian at +47 48 27 09 87 or frida.mathea.kocian@mercell.com

Or, know someone who would be a perfect fit? Let them know!

Department

Øster Allé 48
2100 København Directions View page

Odense

Klosterbakken 12
5000 Odense Directions View page

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email
@mercell.com
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