Head of Customer Success, Sweden & Norway
Do you want to join a fast growing tech company and make a real impact?
Working at Mercell
At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Together, let's shape the future and create real value for society, one innovative solution at a time.
Your mission:
As the Head of Customer Success, you will have an exciting and impactful role where you will develop and cultivate relationships with our public sector clients, with a strong emphasis on customer retention and customer satisfaction. You will be responsible for overseeing, managing and developing all customer success activity with public sector client organizations for the market Sweden and Norway. Being in charge of our customer portfolio and overseeing the strategies to best connect with our customers, in addition to managing and prioritising the project workload, are key areas for this role.
We see the following qualities as important to thrive and evolve in this role:
Positive attitude, taking initiative
Bringing people together and empower them
Strategic thinking skills
Clear communication skills
Ability to inspire and convince others
Accountable and thorough
Analytical skills
Curious and a fast learner
Problem solver
What We Need:
Demonstrable experience in customer success or consultancy related positions
Experience in leading a team
You are familiar with working with Customer Success Tools, CRM systems, customer analysis and strategies
You have natural leadership skills and are comfortable with motivating and developing your team.
Fluency in English and Swedish and/or Norwegian, both written and spoken
Having affinity with IT and experience within public tendering and procurement is a plus.
But we want to hear from you! You are the specialist here and we would like to get to know your perspectives on this role and the tasks ahead. We believe that your insight and your ability to understand the business needs and to combine that with your specialist skills will be crucial for this role.
Start date: As soon as possible
Duration: Full time, Permanent
Working hours: Office hours, Hybrid/remote.
Location: Flexible. Preferably Norway or Sweden
Application Deadline: 24.05.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.
Has this sparked your interest?
If you have any questions for this positions, we are happy to chat with you. Please reach out to hiring manager Matt Myszkowski.
Email: matt.myszkowski@mercell.com
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
About Mercell
Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.
At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Head of Customer Success, Sweden & Norway
Do you want to join a fast growing tech company and make a real impact?
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