Working at Mercell
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission
As our new Delivery Specialist, you will be part of the Implementation & Client Success Team and report to the Head of Service Delivery. We are a team of skilled professionals responsible for ensuring that our customers achieve seamless integration of Mercell's products into their procurement and contract management workflows. By closely collaborating with clients, we empower them to unlock the full potential of our solutions.

You will play a critical role in delivering excellent implementation services, fostering client adoption, and ensuring long-term success with our products.

We see the following qualities as important to thrive and evolve in this role:

• Service-minded, accountable, thorough, with a positive attitude.

• A self-starter who can make efficient and productive use of downtime.

• Ability to stay calm under high pressure and tight deadlines.
  
  

Core Responsibilities

• Implementation Management: Lead the end-to-end implementation of Mercell's products, ensuring projects meet client requirements and are delivered on time.

• Client Training & Adoption: Develop and deliver training materials, conduct workshops, and support knowledge transfer for client teams.

• Configuration & Customization: Collaborate with clients to understand their needs, configure solutions, and ensure alignment with their business processes.

• Project Coordination: Monitor project timelines, proactively address potential challenges, and maintain transparent communication with clients.

• Quality Assurance: Conduct thorough testing of implemented solutions and resolve any discrepancies to guarantee client satisfaction.
  

Required Qualifications

• Bachelor's degree or equivalent experience in business, technology, or a related field.

• Proven experience in project management, client implementation, or training roles.

• Strong communication skills, both written and verbal, with fluency in Finnish & English. .

• Hands-on experience with SaaS platforms and client engagement.

• Proficiency in developing training materials and delivering presentations.
  

Preferred Qualifications

• Familiarity with procurement or contract management processes.

• Experience working in an international, cross-functional team.

• Problem-solving mindset with a focus on continuous improvement.
  

Start Date: As soon as possible
Duration: Full-time, permanent
Workplace Type: Hybrid remote
Location: Helsinki, Finland or Stockholm, Sweden
Application Deadline: 04.05.2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

What we Offer

As a growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support your work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/post/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?
Then we can't wait to have you join our mission and look forward to receiving your application! If you have any questions for this position, we are happy to chat with you. Please reach out to Hiring Manager:

Maartje Rietsema
Launch Director
Email: maartje.rietsema@mercell.com

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.