Working at Mercell

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission 

This is an opportunity to contribute to the financial operations of Mercell while gaining valuable hands-on experience within finance and customer operations.

As a Student Assistant in Accounts Receivable & Collections at Mercell, you will be part of the Finance team and report to the Billing & Collections Manager. Our team is responsible for ensuring accurate invoicing, timely payments, and professional handling of customer inquiries related to billing and outstanding balances. We support the wider organization by maintaining healthy cash flow and a positive customer experience in all financial interactions.

As our new student assistant, you will play an important supporting role by helping manage incoming tickets related to debt collection, assisting with customer communication, and ensuring cases are handled efficiently and documented correctly. Your work will help the team maintain high service quality while enabling our specialists to focus on more complex cases.

We see the following qualities as important to thrive and evolve in this role:

• Service-minded, accountable, and thorough, with a positive and professional attitude when interacting with customers and colleagues.

• Self-starter who can work independently and make productive use of quieter periods.

• Able to stay calm and organized under pressure, managing multiple tickets and deadlines effectively.

• Curious and quick learner, eager to understand systems, processes, and the basics of debt collection.

Core Responsibilities 

• Review and respond to incoming support tickets related to debt collection inquiries, using templates and internal guidelines.

• Verify account and invoice information in internal systems to ensure accurate responses to customers and partners.

• Escalate complex or sensitive cases (e.g., disputes, legal matters, or large balances) to senior team members.

• Document actions and communication in the ticketing system to maintain clear case history.

• Assist with follow-ups and basic administrative tasks, such as sending reminders or collecting supporting documentation.
  

Required Qualifications  

• Currently enrolled as a student in Finance, Accounting or a related bachelor's or master's degree.

• Experience in billing, debt collecting, accounting or order-to-cash processes will be a plus.

• Good experience navigating through different IT systems.

• High attention to detail and ability to manage multiple requests.

• Fluent in Swedish and English.

Start date: As soon as possible
Duration: Temporary part time (expected around 25 hours per week) until 31.08.2026
Workplace type: Hybrid
Location: Stockholm (Sweden)
Application Deadline: 31.03.2026. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them 

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

-Mercell handles all personal data in line with GDPR and our Privacy Policy.

-Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.

-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.